Payments and ordering

Purchase online or request a quote

You can purchase configurations with an active online checkout at the displayed price. You do not have to arrange a sales call first. Individuals, companies, universities and other organizations can purchase; an organization name, tax ID or purchase-order number is not required for individual checkout.

For a formal quotation, vendor onboarding, a purchase order or a separately scoped project, use Request a quote. Sending that inquiry does not place an order or reserve equipment. A purchase order is subject to acceptance of its commercial terms and does not automatically establish credit or a payment deadline.

Cards and digital wallets

Credit and debit cards are a normal payment option for eligible online purchases. Secure payment details are collected through Stripe Checkout. Thetic does not add a card-processing surcharge to the displayed price.

Any supported digital wallets are shown by checkout when available for the device, browser, account and transaction. The payment methods actually displayed at checkout govern that transaction. Issuers and payment providers may require authentication or decline a payment; we cannot guarantee approval by a customer's bank.

A successful card payment charges the order total shown at checkout in full. This is not a small reservation deposit or a promise to charge only when the robot ships.

Bank payments

Available bank-payment methods are shown at checkout or arranged through a written Thetic invoice. Follow the instructions associated with your order and include its reference. A bank payment may remain pending while it is processed. We do not begin the payment-dependent fulfillment steps until the required funds are received and reconciled.

If you receive a message changing bank details, verify it through our published phone number before transferring funds. Do not send card numbers or bank-login information through the contact form or ordinary email.

Prices and the order total

Prices are in U.S. dollars. Robot-package prices include standard shipping, import costs and tariffs for the supported U.S. delivery arrangement. Optional equipment and separately scoped services are additional unless expressly included. The complete amount payable to Thetic is shown before payment.

We do not impose an undisclosed mandatory surcharge after payment or charge you for an unapproved substitution. No recurring software subscription or continuing support charge is automatically included with a hardware purchase.

Confirmation and fulfillment

Your confirmation identifies the exact configuration, quantity, delivery address, total, payment status and estimated dispatch/delivery timing. An online order confirmation generated after verified successful payment is acceptance of that paid order. Bank-payment confirmations distinguish an order awaiting funds from a paid order.

Payments may be checked for fraud, legal restrictions or a genuine transaction error. If we cannot accept or fulfill an order, we will notify you and refund amounts due under the Online Terms of Sale and Returns policy. A routine fraud review does not mean your transaction was merely a quote request.

Need help?

For a payment problem, contact us with the order reference and a description of the problem, but not your full card or bank details. Contact Thetic or call 267-895-4798.