Warranty and product support

Coverage follows the exact equipment

Manufacturer warranty coverage depends on the robot, selected hands, battery and other components. Before purchasing, confirm the applicable written warranty information for the selected equipment and have it identified with the order information. Do not assume that every component has the same duration, exclusions, shipping coverage or service process.

Thetic passes through manufacturer warranty rights to the extent they are available and transferable, and helps customers submit and coordinate claims. The manufacturer determines coverage under its written warranty, subject to applicable law. Thetic does not promise a separate blanket hardware warranty, an advance replacement, a loaner, a fixed repair turnaround or unlimited technical support unless that commitment is expressly included in your order.

This page does not remove Thetic's obligations for damaged or incorrect deliveries, the remedies in our Returns policy, or rights that cannot be limited by law.

Getting help with a fault

Contact us with the order number, product and serial number, a description of the issue, and relevant photographs or logs. Stop using equipment that appears unsafe. We may coordinate reasonable troubleshooting or ask for information needed by the relevant manufacturer.

Before a repair or return, we explain the next step, destination and any known shipping or diagnostic charge that is not covered. Do not send equipment or lithium batteries without authorization and safe-shipping instructions. Covered arrival issues follow the no-restocking-fee and shipping arrangements in our Returns policy.

Development and modifications

EDU equipment is intended for programming, research and supervised application development. Using supported SDKs and documented development interfaces is not, by itself, a blanket waiver of your rights under Thetic's policies. The applicable manufacturer's warranty governs the effect of modifications and damage; a configuration change, unsafe operation, impact, unsupported hardware repair or software modification may affect the relevant claim.

We do not represent every user-developed application as supported or warrant that an experimental control policy will operate safely. Follow the manufacturer's instructions, use suitable safeguards and validate new behavior in a controlled environment.

Optional services

Onboarding, integration, custom development and continuing support are separately scoped unless your order expressly includes them. Hardware pricing does not automatically include onsite labor, travel, a service-level agreement, application development or a Thetic OS subscription.

Manufacturer software and third-party services have their own license and privacy terms. Any separate Thetic software or service commitment will be identified in a written scope or agreement rather than implied by a hardware listing.

Contact

Contact Thetic or call 267-895-4798. Our business address is 736 Louis Dr., Warminster, PA 18974, United States. Please arrange visits and returns in advance.