Privacy Policy

Scope and contact

This policy describes how Thetic, Inc., a Delaware corporation, handles information through thetic.com, related inquiries, online orders and customer support. It does not replace separate notices or agreements for a development project, employment relationship or manufacturer-operated software/cloud service.

For privacy questions, use our contact form and identify the message as a privacy request, call 267-895-4798, or write to Thetic, Inc., 736 Louis Dr., Warminster, PA 18974, United States.

Information you provide

For inquiries, we receive your name, email and message, plus any organization, phone number, delivery location, configuration, quantity, timeline or project requirements you choose to provide. We also receive related correspondence and the information necessary to respond.

For an order, we receive customer and delivery contact details, billing and shipping addresses, selected products, amounts, payment status and transaction references, order history, accepted policy versions, and information needed for delivery, refunds or support. An organization name, PO reference or exemption document is collected where supplied or relevant to the requested purchasing arrangement.

Website inquiries are stored in the protected owner database before email notification is attempted. That record can include configuration details, qualification/follow-up notes, quote revisions and an owner-edit history. A failed notification does not erase the inquiry. Orders and their payment, fulfillment and refund records are maintained separately from temporary marketing measurements.

Career introductions include the information you choose to send about your background and interests and are handled through the careers communication process. Please do not send confidential project materials, sensitive personal data, full card numbers or bank credentials through a general form.

Payments

Stripe processes online payment details and may collect information needed to authorize payments, prevent fraud and meet its own obligations. Thetic receives payment status, transaction identifiers and limited payment-method details needed for business operations, not the full card number or security code through its application. Stripe's own privacy notice applies to its processing as described there: https://stripe.com/privacy.

For directly invoiced bank payments, we use the payment references and bank confirmation needed to reconcile your order. We do not ask for your online-banking password. Financial and payment providers may retain their own records under their terms and legal obligations.

Technical information and essential storage

Hosting, security and payment systems process technical information such as requests, IP addresses, browser/device information, access times and error/security information as needed to deliver and protect the service. Essential storage may be used for cart continuity, checkout, authentication, fraud prevention and privacy choices. These functions are separate from optional advertising or analytics.

The website does not use the inquiry form to record keystrokes or screen sessions. Owner authentication is restricted. We do not intentionally include sensitive order tokens, payment credentials or form contents in public URLs or analytics events.

How we use information

We use information to respond to you; prepare quotes; process and reconcile orders/payments; arrange delivery; handle warranty, cancellation and refund requests; maintain business records; prevent misuse; improve the site where permitted; and meet legal obligations or establish and defend legal claims. Contacting us or buying a robot does not automatically enroll you in a marketing newsletter.

Providers and disclosures

Providers may process information needed for hosting, database/security operations, email and communications, payments, accounting, delivery and customer support. We may share necessary order or diagnostic details with manufacturers, service providers or carriers to fulfill an order or coordinate a claim. Optional Google measurement is described below.

We may disclose information to professional advisers, in response to valid legal process, to protect people/systems/rights, as part of a business transaction with appropriate safeguards, or at your request. We do not sell customer contact lists. The use of advertising technologies may be regulated differently from a sale of a contact list; applicable choices are respected rather than treated as waived by a purchase.

Optional measurement and advertising

Optional measurement remains off until you allow it through Privacy choices. You can change your choice through the footer control. Declining optional measurement does not prevent inquiries, cart use, payment or customer support. A Global Privacy Control signal is treated as a request not to use optional measurement, subject to applicable law and your available choices. We do not implement a separate response to legacy Do Not Track signals.

When allowed, local measurement can use random visitor/session identifiers and attribution information, including campaign parameters, Google click identifiers, a referring domain and an initial page. It measures page activity, product/configuration choices, quote interactions, inquiry submissions and ecommerce steps. Page addresses are cleaned before measurement; field text, full payment details and private order-access tokens are not measurement payloads.

When you submit an inquiry or complete an order after allowing attribution, the relevant campaign information may be associated with that business record. This association is not made by covert fingerprinting or by interpreting aggregate Google location reports as a particular person's identity.

On production, configured Google Analytics and Google Ads tags operate only under the applicable measurement permission. Events can include product/cart/checkout activity, an accepted inquiry and a confirmed purchase with non-identifying transaction references and amounts. We do not send name, email, phone, delivery address or message text in ordinary analytics events. Google processes data under its own terms and may estimate approximate device/location information. Configured Google call measurement may use a forwarding number for ad-originated calls; a phone-link click is not itself counted as a completed call.

Google tags are not loaded on preview sites, owner-only pages or private order-access pages. Withdrawing permission stops optional measurement and removes the local identifiers used for it. Necessary transaction and fraud records are not deleted solely because analytics is declined.

Aggregated request counts

Separately from optional browser measurement, the server may count public HTML requests in daily totals by public page and broad bot category. This aggregate counter does not retain IP addresses, visitor identifiers, cookies, query strings, referrers or raw user-agent strings and is not linked to orders, inquiries or advertising. These counts are not unique visitors.

Retention and security

Current local measurement and aggregate request records are retained for approximately 90 days, and ordinary inquiry workflow records for approximately 365 days, subject to the implemented maintenance schedule. Correspondence and ongoing relationships may have different requirements.

Order, payment, refund, warranty, accounting and accepted-policy records have separate retention appropriate to fulfillment, required recordkeeping, disputes and legal obligations. They are not automatically deleted by the ordinary inquiry-retention schedule. We retain personal information only as long as reasonably needed for the purposes described, considering those requirements.

We use safeguards appropriate to the information and risk, but cannot guarantee that every transmission, system or third-party service is completely secure. Providers and recipients may process information in the United States or other locations in which they operate, subject to applicable requirements.

Your requests

You may request access, correction or deletion, or ask about other rights that apply where you live. These may include portability, limiting certain processing, withdrawing consent, opting out of certain advertising uses, or appealing a decision where required. We may need proportionate identity verification; do not send identity documents unless we request a suitable secure method. Some requests are subject to recordkeeping and other lawful exceptions.

Children and external services

The site is directed to adult purchasers, researchers and educational/professional audiences, not children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can investigate.

A robot manufacturer's apps, firmware, cameras, cloud services and data handling have their own documentation and terms. This website policy does not promise that Thetic controls or has audited all such data flows.

Changes

We update this policy when practices change and display the actual effective date. Material changes receive additional notice or consent where required. Accepted order terms and legal rights are not retroactively removed by a privacy-policy update.