Shipping and delivery

U.S. delivery and included costs

Thetic sells programmable robotic equipment for delivery to supported U.S. addresses. The advertised robot-package price includes standard shipping, import costs and tariffs for the delivery arrangements shown at checkout. We do not add a separate card-processing fee.

Optional equipment and separately scoped services are additional unless expressly included. The complete amount payable to Thetic is shown before payment. Any delivery service beyond the stated standard arrangement must be identified and priced before you place the order. We do not add undisclosed required freight, tariff or import charges after payment.

Enter the actual delivery address to confirm whether the order can be completed online. Delivery outside supported destinations, or a special receiving arrangement that cannot be priced online, requires a separate written quote. Do not use an alternative address to bypass a delivery restriction.

Availability, dispatch and arrival

Where online checkout is available, a listing does not necessarily mean that Thetic holds that configuration in its Pennsylvania warehouse. Some orders are supplied through the manufacturer.

Estimated delivery: 4-5 weeks after order confirmation and receipt of the required payment.

Delivery timing is estimated and can be affected by product availability, transportation and customs clearance. We will notify you if the expected schedule changes.

Dispatch means the shipment is sent toward the customer; it is different from arrival at the delivery address. The estimate above concerns arrival, not a dispatch period followed by additional transit. A delivery estimate is not a guaranteed arrival date.

For card purchases, the order is paid when payment is successfully confirmed. Where bank payment is available, the displayed timing identifies any dependence on receipt of funds. The order confirmation records the estimate you accepted. We will not delay confirmation to restart the estimate, silently replace it with a later date, or treat settlement delays as automatically resetting applicable legal shipment deadlines.

Order updates and delays

We provide an order confirmation and shipment or tracking information when available.

If we cannot meet the stated shipment timeframe, we will notify you promptly, provide a revised shipment date where available, and explain your options for the affected unshipped items. Depending on the type of delay, the notice may explain that no response means the order remains open until the stated revised shipment date, or it may require your express agreement by a stated deadline. You may choose not to wait and cancel the affected unshipped items for a prompt refund where that option applies. If required agreement is not received, or we cannot supply the items, we will cancel the affected unshipped items and provide the refund due. Routine status updates do not themselves create a consent deadline or cancellation request.

Preparing to receive a robot

Use a street delivery address and provide an accurate contact number. Check the package information and receiving instructions before ordering, including access, package dimensions, handling and any carrier appointment. The online checkout must identify receiving requirements material to the selected delivery method. Installation, unboxing, rigging, training and onsite work are not included unless expressly itemized.

Contact us promptly about address changes. A change can affect delivery arrangements; we will explain any revised arrangement and obtain agreement before making it. We do not substitute products or add paid services without your agreement.

Damage, missing deliveries and incorrect items

Inspect the shipment when it arrives and keep the packaging. Report visible shipping damage, a missing package or an incorrect item promptly, preferably within five business days. Photograph the product and packaging when safe to do so, and note visible damage with the carrier when practical.

This prompt-reporting request does not remove rights relating to hidden defects, applicable warranties or mandatory law. We will help investigate and arrange the remedy described in our Returns and cancellations policy. For ordinary online shipments, Thetic remains responsible for loss or damage until delivery at the agreed destination; a separately signed arrangement for customer-selected carriage may state different responsibilities.

Contact

Use our contact form with your order reference and delivery question, or call 267-895-4798.

Thetic, Inc.
736 Louis Dr.
Warminster, PA 18974
United States

Visits and collection require prior arrangement. Do not ship a return to this address without return authorization.