Online Terms of Sale

1. Seller, scope and eligibility

Where online checkout is available, these terms govern hardware purchases completed through the online store operated by Thetic, Inc., a Delaware corporation, at thetic.com. Our business address is 736 Louis Dr., Warminster, PA 18974, United States. You can contact us through the contact form or at 267-895-4798.

The store is available to individual adults, companies, universities and other organizations. You must be legally able to contract and authorized to make the purchase. Buying as an individual does not require a business name, tax ID or institutional affiliation.

Thetic resells equipment made by the identified manufacturers. Product names and trademarks identify those products; they do not, by themselves, imply manufacturer endorsement, certification or an agency relationship. Thetic is responsible for the seller commitments expressly stated in the order and these terms.

2. What you are purchasing

Your order identifies the complete robot configuration, selected hands, computing and other included equipment. A pictured configuration may differ only where that difference is clearly identified; the actual purchased configuration must be unambiguous. Optional services, accessories, subscriptions and third-party licenses are included only when expressly itemized.

EDU robots are development platforms, not finished general-purpose household workers or guaranteed solutions for a particular task. Descriptions of possible applications and manufacturer demonstrations do not promise that the purchased configuration will perform an unprogrammed task. Custom integration or development requires its own agreed scope.

3. Placing and accepting an order

The checkout shows the selected items, total, delivery arrangement, estimated timing and applicable terms before you pay. By submitting the purchase, you authorize the stated payment and agree to the version of these terms presented for the order.

An online order confirmation generated after verified successful payment constitutes Thetic's acceptance of that paid order. For an order placed using bank payment, the confirmation states whether payment remains due; the obligation to begin payment-dependent fulfillment is subject to receipt of those funds. An error message, failed payment, uncompleted cart or general inquiry is not a confirmed paid order.

We may perform reasonable fraud, transaction and legal checks. If a genuine pricing or configuration error is discovered, we will explain it and offer to cancel/refund or obtain your express agreement to a corrected order; we will not automatically charge a higher amount. If an order cannot legally be supplied or fulfilled, we may cancel the affected portion and promptly refund the corresponding payment. These provisions do not permit us to retain payment indefinitely or avoid mandatory delivery/refund obligations.

4. Prices and payment

Prices are in U.S. dollars. Robot-package prices include standard shipping, import costs and tariffs for the supported U.S. delivery arrangement. Optional equipment and separately scoped services are additional unless expressly included. The complete amount payable to Thetic is shown before payment. We do not add a card-processing surcharge.

Cards are charged in full upon successful payment confirmation. Any bank-payment due date or separately agreed deposit arrangement is identified in the order. An online purchase does not create a recurring subscription or permit unrelated future charges. We do not increase an accepted order's price for a later supplier-price or tariff increase without your express agreement; cancellation and full refund remain available if an agreed order cannot be fulfilled.

5. Delivery and risk

The Shipping and delivery policy forms part of these terms. Product and checkout information distinguish dispatch from arrival and state the actual current estimate. Some configurations are supplied through the manufacturer rather than held in local stock. We do not guarantee an estimate as a fixed delivery deadline unless expressly agreed, but delay notices, consent and refund obligations still apply.

For ordinary online shipments arranged by Thetic, risk of loss or shipping damage remains with Thetic until delivery at the agreed destination. Title passes after full payment and delivery. A separately signed agreement for carriage selected by the customer can state different responsibilities to the extent permitted by law.

You must provide accurate receiving information and cooperate with the disclosed receiving arrangements. Any additional service, address change or special delivery charge requires agreement before it is incurred. Thetic will not replace your ordered model or configuration without your consent.

6. Cancellation, returns and refunds

The Returns, cancellations and refunds policy is incorporated into these terms. It permits ordinary cancellation before the corresponding supplier order is placed and restricts change-of-mind cancellation or return after that procurement commitment. It separately addresses delayed or unfulfillable orders, delivery mistakes, damage and initial defects.

Applicable statutory rights and manufacturer warranties are not replaced by an all-sales-final statement. A refund owed by Thetic is not contingent on our first receiving repayment from the manufacturer, carrier or another third party. We will not deduct our card-processing cost from a required full refund.

7. Warranties and services

The applicable manufacturer warranty information must be available before purchase and identified with the selected equipment. Coverage can differ among the robot, hands, batteries and accessories. Thetic passes through available manufacturer warranty rights and reasonably assists with claims as described in the Warranty and support policy.

No separate Thetic warranty, fixed repair time, loaner unit or unlimited support plan is included unless expressly stated. Nothing here excludes an express promise we make, our obligations for delivery nonconformity, or a warranty or remedy that applicable law does not allow us to exclude. Any separate service scope governs the services it describes; a hardware purchase alone is not a custom-development contract.

8. Safe and lawful use

These are powerful robotic development devices. Review the instructions for the exact model, provide qualified supervision, establish a suitable operating area and use appropriate safeguards. Keep unprotected bystanders away from testing. Do not rely on a demo video as a safety assessment or evidence that an application is ready for use around people.

The equipment is not offered as a medical device, life-support product or guaranteed safety-critical system. Do not use it for an application for which it has not been appropriately validated or authorized. Intended individual research or development use does not make the equipment a child-safe toy or an autonomous household-care service.

You are responsible for evaluating your proposed application, institutional procurement/funding rules and use of the equipment. Thetic remains responsible for its own legal obligations as seller; this section does not shift all seller compliance duties to the customer. We make no blanket promise of eligibility under a grant, defense-funded program, institution policy or regulatory approval.

9. Software, data and intellectual property

Manufacturer and third-party software are governed by their applicable licenses. A hardware purchase does not assign Thetic's or a manufacturer's source code, trademarks or other intellectual property. Normal rights granted by supported developer tools or open-source licenses are not withdrawn by these terms.

Robots may contain cameras, microphones, sensors and network connections. Review manufacturer software/privacy materials and the intended network arrangement. You are responsible for obtaining required consents and establishing safeguards for your use. Our Privacy Policy explains website, order and related customer-data handling; it does not claim to control every manufacturer's firmware or cloud service.

10. Institutional purchasing and separate agreements

A quote request, vendor registration or purchase order can require separate review. Submission does not by itself create net-payment terms, a credit facility, an installation commitment or acceptance of every term in a customer's procurement form.

A separate written agreement signed by authorized representatives of both parties controls an expressly conflicting matter for that transaction. We will review mandatory public-institution requirements rather than require a purchaser to waive protections it legally cannot waive. Public advertised prices and product descriptions are not automatically confidential.

11. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, willful misconduct, gross negligence, or death or personal injury where exclusion is prohibited. Nothing removes consumer rights or Thetic's obligations to provide required refunds and other remedies.

For business or institutional purchases only, and to the extent permitted by applicable law, neither party is liable under this sale contract for indirect or consequential commercial losses, such as lost profits, business interruption or loss of anticipated savings. Subject to the exceptions above, Thetic's aggregate contractual liability for such a purchase is limited to the amount paid for the affected product or service. This paragraph does not limit a remedy that applicable law makes nonwaivable.

12. Events beyond reasonable control

Supply, transport, customs, weather or government actions may affect performance. We will communicate material effects and use reasonable efforts to address them. Such events do not eliminate applicable notice, cancellation or refund rights. We will not retain payment for an order we cannot legally or practically supply while relying solely on a force-majeure disclaimer.

13. Governing law and changes

Pennsylvania law governs to the extent permitted, without displacing mandatory protections or rights to bring claims that apply to a customer elsewhere. These terms do not impose mandatory arbitration or a jury-trial waiver on an individual buyer. The United Nations Convention on Contracts for the International Sale of Goods does not apply to the extent its exclusion is permitted.

The terms presented and accepted for your order govern that order. Later website updates do not retroactively remove rights. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.

14. Contact

For order or policy questions, use our contact form, call 267-895-4798, or write to Thetic, Inc., 736 Louis Dr., Warminster, PA 18974, United States. Include the order reference. Do not send confidential technical data or full payment credentials through the general contact form.